Store Policy



​When creating a customer account with us, you must provide accurate and complete information as indicated. Please ensure that all information entered is true, accurate, current and complete in all respects. It is your responsibility to keep your account password secure. In the event of any breach of security or unauthorised use of your account, please contact BOXBYFOX immediately. BOXBYFOX will not be liable for any of your losses due to any unauthorised use of your account.


All merchandise is sold on a first pay basis and is subject to availability. Please note that before your order’s completion, there may be changes in your order due to factors such as stock discrepancies and unavailability. Items in your shopping cart are not secure until order payment is successfully processed, and may be purchased by other customers.


Your order is complete when we have dispatched your order. We will not have any direct control over its mailing process and do not accept any responsibility for your order arriving later than anticipated.  In the rare occurrence that your order is damaged or lost in the mailing process, we will take each case into deliberation and proceed further with investigation.


All prices stated on our website are in Ringgit Malaysia (MYR) by default. During check-out, payments will still be processed in MYR.

Defective / Faulty Goods

Goods are classified as faulty if they are received damaged or if there is a manufacturing fault. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please note that we can only replace it for the same product, subject to availability.

Colour Accuracy

We put in the extra effort to display the colours of our products as accurately as possible. Due to studio lighting, colours may appear to be slightly different. Please note that colours may also appear differently due to the calibration of your computer monitor.